Grievance Redressal Mechanism
Grievance Redressal Mechanism
If you have a grievance, you can reach out to our Support Team for assistance. We aim to resolve all grievances within 21 working days from the date of receipt.
Contact RAIStocks first
Share your concern with our team using the escalation matrix below. Please mention your name, registered contact, and a short summary of the issue for faster resolution.
We will resolve within 21 working days.
Escalate to SEBI SCORES (if unresolved)
If your grievance is not resolved within the timeframe, you can lodge your complaint on SEBI’s SCORES platform.
Visit SCORES Portal → scores.sebi.gov.inUse Online Dispute Resolution (ODR)
If you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) portal.
Visit ODR Portal → smartodr.inGrievance Redressal / Escalation Matrix
The details below facilitate complainants to approach the concerned RA before filing a complaint to SEBI. For more details, refer: BSE Circular
| Designation | Contact Person | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Nikhil Kumar Sahu | H No. 236, Ward No. 12, Palaud, Naya Raipur, Raipur, Chhattisgarh – 492101 | +91 9630250455 | complaint@raistocks.com | Mon–Fri, 09:00 AM – 05:00 PM |
| Compliance Officer | Nikhil Kumar Sahu | H No. 236, Ward No. 12, Palaud, Naya Raipur, Raipur, Chhattisgarh – 492101 | +91 9630250455 | Nikhil@raistocks.com | Mon–Fri, 09:00 AM – 05:00 PM |
| Principal Officer | Nikhil Kumar Sahu | H No. 236, Ward No. 12, Palaud, Naya Raipur, Raipur, Chhattisgarh – 492101 | +91 9630250455 | Nikhil@raistocks.com | Mon–Fri, 09:00 AM – 05:00 PM |